Essex Inn Chicago Reviews

At Chicago’s Essex Inn, we’re proud of our guest reviews. Please read the comments below to learn what past guests have to say about their experience at our relaxing and convenient hotel in the heart of downtown Chicago. 

  • Great price and location

    we stayed here for 5 nights and it was great. it us tidy, clean, has all necessary amenities and is at a great location! we could walk everywhere. the service is always good - all happened seemlessly, always

    Nigul Azerbaijan 4/14/2017
  • Anniversary 

    Thanks to George, the front desk,we were very well informed, and a special THANK YOU TO, Braulio, the Concierge,with his help we were able to get a limo to go out to breakfast, and visit the Tower (a shopping

    Trich W 2/5/2017
  • Went Above and Beyond

    We had checked into Esse inn for 4 days and then had some issues related to a medical emergency. The manager at Essex Inn provided all the required support and displayed exceptional customer service during our

    The Essex team do a fantastic job of keeping their customers happy and that is the reason why we strongly recommend Essex Inn and the staff to anyone planning to visit/stay at Chicago.

    uniqueunique431 11/10/2016
  • Great rooms. Amazing location. Amazing staff

    We loved the Essex Inn. The price and location were amazing! The views from the rooms were solid (Lake Michigan and Museums). Most of all the staff was amazing and accommodating, specifically Michelle at the

    Benjamin S 10/5/16
  • Exceptional Service

    During a recent stay we received exceptional service from the staff of Chicago's Essex Inn. Several members of the staff went out of their way to ensure we had a great stay. The bellman especially went above

    Nancy M 9/26/16
  • Chicago 

    This is an awesome hotel, the staff is nice, caring and attentive. The hotel is modern, beautiful rooms for a reasonable price! The exercise room is spacious and up to date. This was a very nice hotel!

    longlocks10 8/29/2016
  • Very Good Experience

    We were very pleased with our experience at the Essex. We chose it purely because of its proximity to the Shedd Aquarium and Field Museum, without knowing much else about it. We were very happy with the 2-room

    360triciat 8/26/2016
  • Business / Vacation

    I have stayed at The Essex Inn twice and both times the accommodations were good. Room size and cleanliness are above average. Michelle and the rest of the staff were always very friendly and helpful, they truly

    grega950 7/29/2016
  • "Nice"

    Not too far freom the action.  Lovely park opposite.  Bus tour rout outside.  Rooms are comfortable with super king size bed.  If you need to keep your room longher than the 11am check-out, book it immediately

    Sheena B 3/20/15
  • "Comfortable hotel close to main attractions"

    The rooms were spacious, clean and comfortable.  Staff was very helpful and respectful.  The location cannot be beat as it's less than a 15 minute walk to the Museum campus and the Art Institute.  I would

    Verified Traveler 3/13/15
  • Great price and location

    we stayed here for 5 nights and it was great. it us tidy, clean, has all necessary amenities and is at a great location! we could walk everywhere. the service is always good - all happened seemlessly, always cleaned up by the time we come back to hotel.

    Nigul Azerbaijan Apr 14, 2017
  • Anniversary 

    Thanks to George, the front desk,we were very well informed, and a special THANK YOU TO, Braulio, the Concierge,with his help we were able to get a limo to go out to breakfast, and visit the Tower (a shopping mall). The overall experience was awesome ,very clean, remarkable rooms, excellent staff! I strongly recommend this hotel!

    Trich W Feb 05, 2017
  • Went Above and Beyond

    We had checked into Esse inn for 4 days and then had some issues related to a medical emergency. The manager at Essex Inn provided all the required support and displayed exceptional customer service during our medical emergency.

    The Essex team do a fantastic job of keeping their customers happy and that is the reason why we strongly recommend Essex Inn and the staff to anyone planning to visit/stay at Chicago.

    uniqueunique431 Nov 10, 2016
  • Great rooms. Amazing location. Amazing staff

    We loved the Essex Inn. The price and location were amazing! The views from the rooms were solid (Lake Michigan and Museums). Most of all the staff was amazing and accommodating, specifically Michelle at the front desk and Haji the security person. They are great human beings who went out of our way to help us out with some things that we needed. Thanks Essex Inn!

    Benjamin S, USA Oct 05, 2016
  • Exceptional Service

    During a recent stay we received exceptional service from the staff of Chicago's Essex Inn. Several members of the staff went out of their way to ensure we had a great stay. The bellman especially went above and beyond and should be commended. This hotel has great amenities, is in a great location and is a great value. I would reccomend this hotel without hesitation. The Essex will be my first choice when visiting Chicago!

    Nancy M Sep 26, 2016
  • Chicago 

    This is an awesome hotel, the staff is nice, caring and attentive. The hotel is modern, beautiful rooms for a reasonable price! The exercise room is spacious and up to date. This was a very nice hotel!

    longlocks10 Aug 29, 2016
  • Very Good Experience

    We were very pleased with our experience at the Essex. We chose it purely because of its proximity to the Shedd Aquarium and Field Museum, without knowing much else about it. We were very happy with the 2-room suite, the beautiful view, and most of all the excellent customer service. I felt bad about how many times I bothered them with my various questions, but everyone at the front desk was very helpful and friendly. We will definitely stay here again next time we visit Chicago!

    360triciat Aug 26, 2016
  • Business / Vacation

    I have stayed at The Essex Inn twice and both times the accommodations were good. Room size and cleanliness are above average. Michelle and the rest of the staff were always very friendly and helpful, they truly want to make your stay comfortable. The next trip to Chicago I will look to stay with them again.

    grega950 Jul 29, 2016
  • "Nice"

    Not too far freom the action.  Lovely park opposite.  Bus tour rout outside.  Rooms are comfortable with super king size bed.  If you need to keep your room longher than the 11am check-out, book it immediately on arrival because they don't have many allotted, however, they will look after your luggage.

    Sheena B, USA Mar 20, 2015
  • "Comfortable hotel close to main attractions"

    The rooms were spacious, clean and comfortable.  Staff was very helpful and respectful.  The location cannot be beat as it's less than a 15 minute walk to the Museum campus and the Art Institute.  I would definetely stay there again.

    Verified Traveler, USA Mar 13, 2015